Returns and Refunds
90-day support for faulty products
If a product purchased from Domiver is faulty within 90 days of delivery, you may choose a refund or a one-for-one replacement.
Free faulty-product returns and replacements
Domiver covers the shipping costs for approved faulty-product returns and replacement deliveries. There is no return shipping or replacement shipping fee for an eligible fault.
How to request help
Email support@domiver.com with your order number and a description of the issue. Include photos or a short video where helpful. We will review your request and provide the appropriate return or replacement instructions. Please contact us before sending anything back so we can arrange the correct return destination.
Refunds
For an approved faulty-product claim, tell us whether you prefer a refund or a one-for-one replacement. Approved refunds are issued to the original payment method and processed within 5–10 business days after any required return inspection. Your payment provider may take additional time to display the credit.
Damaged or incorrect deliveries
Contact support@domiver.com with your order number and details of the issue so we can help arrange an appropriate resolution.
Cancellations
Contact us promptly if you need to cancel an order. Orders can be canceled before shipment. If your order has shipped, contact us about the options available under this policy.
This policy does not limit your rights under applicable consumer law.
Contact
Domiver
Email: support@domiver.com
Website: https://domiver.com
The 90-day support described above covers eligible product faults. It is not an unconditional change-of-mind trial. Contact us before sending any return. Mandatory consumer rights remain unaffected.