Response Time
Customer support by email
Contact support@domiver.com for product questions, delivery enquiries or help with an existing order.
We aim to respond within 24 business hours. This is a support target, not a guaranteed response time; weekends, holidays and periods of high enquiry volume may take longer. It is separate from order processing, transit and refund timing.
Help us find your order
Include your order number, the email used at checkout and a clear description of the issue. Photos or a short video may help with a product fault. Do not send passwords, full payment card numbers or unrelated sensitive information.
For cancellation or address changes, contact us promptly. Orders can be canceled before shipment under our Return and refund policy. If your order has shipped, contact us about available options.